Skip to Main Content

Information Technology Student Technician

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

If you would like to bookmark this position for later review, click on the Bookmark link. To email this position to a friend, click on the Email to a Friend link.  If you would like to print a copy of this position for your records, click on the Print Preview link.

Posting Details

Position Information

Position Title Information Technology Student Technician
Posting Number
Job Type Student
Work-Study/Non Work-Study Work-Study
Hours Variable – up to 20 hours per week (CANNOT work more than 20 hours per week in all KC employment while classes are in session)
Pay Rate $9.70/hour (minimum wage)

Position Summary Information

Position Summary

Responsible for providing intermediate level of technology support required by the College community, and assist the Information Technology (IT) department in day-to-day needs throughout the academic year. Additionally, the position involves processing & distribution of incoming and outgoing mail & packages along with finishing processes for the Digital Imaging and printing services.

Essential Responsibilities
  • Serve as the primary customer service contact for the department and create a welcoming environment for visitors.
  • Respond to inquiries in person, over the phone and via email, fax and mail with a sense of urgency.
  • May provide general office support, including but not limited to scheduling meetings, assisting with special events, data entry/typing, and maintaining forms/documents, brochures, bulletin boards and other communications materials.
  • Learn and/or improve upon basic technical and troubleshooting skills.
  • Provide technical support to faculty, staff and students in use of the technology integrated into the classrooms, labs, and learning environments.
  • Ensure technology, in common areas, are functioning as anticipated.
  • Document any issues reported in the IT Help Desk application.
  • Learn to escalate and prioritize calls to proper areas within IT Help Desk.
  • Provide excellent and professional customer service when working with clients.
  • Update and publish the documentation associated with contract and project management for the Information Technology department.
  • Document project goals, time lines, resources and deliverables in both chart and project management applications.
  • Participate in project management meetings and/or trainings as necessary.
  • Develop and maintain a calendar of Information Technology contract renewal dates.
  • Sort first-class mail, deliver and pick-up departmental mail and packages, process outgoing mail, and process incoming packages.
  • Assist with fulfilling digital imaging print submissions and delivery of copy jobs.
  • Responsible for ensuring that assigned tasks are completed in compliance with various institutional and regulatory requirements.
  • Maintain a professional and courteous attitude at all times towards co-workers, internal and external customers, representing Keuka College, its programs, policies and procedures in a positive and professional manner. Maintain effective working relationships to ensure institution-wide teamwork.
  • Attend provided/necessary trainings and other meetings to support effectiveness within the position as required.
  • Consistently demonstrate high standards of integrity by supporting the Keuka College mission, vision and values and adhering to institutional policies.
  • Maintain high regard for student privacy in accordance with the FERPA privacy policies and procedures.
  • Regular and reliable attendance is expected and required.
  • Perform other functions as assigned by management.
Minimum Qualifications
  1. Eligible for Federal work study or Keuka work study award.
  2. A current Keuka College student in the on-campus undergraduate traditional program.
  3. Professional and pleasant demeanor while working with clients.
  4. Technical skills, organizational skills, and customer relations skills are required.
  5. Ability to work with faculty, staff, students as well as the outside public is also required.
  6. Basic computer skills/experience required.
  7. Must be very dependable and reliable.
  8. Ability to effectively communicate both verbally and in writing.
  9. Understand and behave with a high level of integrity and complete confidentiality at all times.
  10. Ability to be sensitive to and respond to needs/concerns of students, faculty, college staff and the public.
  11. Ability to work under pressure with a high tolerance for interruptions, and the ability to work with diverse groups of people.
Physical Requirements
  • Occasional lifting up to 25 lbs.
  • Weekend and/or evening hours are required.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Posting Detail Information

Position Start Date 08/28/2017
Position End Date 05/26/2018
Open Date
Close Date
Open Until Filled No

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  1. Resume / Curriculum Vitae
Optional Documents
  1. Cover Letter / Letter of Interest
  2. Letter(s) of Recommendation